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Step 1 - to obtain an Authorised Returns Number
To obtain an Authorised Returns Number for:
Technical Issues
Please contact Neowave Distribution on 0121 345 8 345 or support@neowavedist.com quoting reference number SD1R.
The Authorised Returns Number must be displayed prominently on the outside of the parcel. Without it, no goods can be accepted. You will be asked for:
- A list of the returns being made - with, if possible, the product code
- Proof of purchase -either an order or an invoice number
- Date of purchase
- Fully completed returns form. Download it: Returns Form
Goods ordered in error
Provided you notify us within three working days of receipt, we may accept the return of goods ordered in error. When this is agreed, all items must be returned as new complete with all packaging and instructions. If they can be exchanged for the correct products there will be no charge. If they cannot, a handling charge of £25 ex VAT or 10% of order value ex VAT, whichever is the greater, will be made. Should returns not be 'as new', with complete packaging and instructions, they will be sent back to the customer and a handling charge may be applied. The customer shall bear the full shipping costs and we advise the goods to be sent by recorded delivery.
Step 2 - to return goods
- Full original packaging and operating instructions must be returned in case of out-of-box failure.
- Make sure you give a full written reason for the return. This makes it easier to confirm any claim.
- Ensure that the Authorised Returns Number is obtained before any goods are returned.
Product Warranties
Manufacturer's warranties
All our products carry a 12 months manufacturers' warranty from date of purchase. Customers are advised to consider the terms of the product warranties and their implications before placing an order and it is their responsibility to be aware of them.
If no fault is found
Products found to have no fault will be returned and a charge of £20 (exc. VAT), plus carriage costs will be made to cover technical inspection costs. Manufacturers' repair charges for no fault found items are far greater and these will also be passed on. Most manufacturers will also have a Product Helpline in the User Guide.
Goods supplied in error
If a product is supplied in error, arrangements will be made for the collection of the goods. We will accept no liability for products supplied against verbal orders. Hard copy confirmation is, therefore, essential.
Sale or Return
We do not supply goods on Sale or Return under any circumstance.
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| Terms & Conditions | Returns Procedure |